i was very sad be misunderstanding by my customer, before order confirm , i quoted the shipping cost by express FedEx DAP and drafted DAP term Alibaba order for checking, and he even didn't ask DDP shipping from us. when order arrives in local, the customer reject to do custom clearance and reject any way to deal with the shipment, he only want to refund the order amount and and accuse all fault to me. i think this is unfair to us.